Looking to return your decking boards?
We know that sometimes you can order too much or change your mind. If that happens, we happily accept returns of goods. Having checked that the items are still in the same condition as when they were sent to you, we will provide a full refund of the value of the goods that are being returned, less any delivery cost that is incurred in returning the goods
Right of return
Goods can be returned, noting the following conditions:
- You will have to bear the cost of returning the goods which will be the same as the amount that we charge you for the delivery.
- You shall make available the goods for collection by us at a date and within a 6 hour time window on that date or return them to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
- The goods must be returned in the same condition as when they were received by you.