Delivery & Customer Service

Delivery

We base our delivery costs on weight not distance and offer nationwide delivery. 

Our preferred haulage partner, either through the pallet net-work, or with dedicated vehicles, delivers all our decking throughout the UK and even internationally.

Generally your order will leave us mid afternoon and be sent to a central transport hub within the UK. It is then loaded overnight onto other distributor vehicles and sent to a local haulage company operating in your region. From here it will then be allocated onto a vehicle for delivery for the pre-agreed service.

Delivery optoins

Next day delivery

We have a ‘next day’ delivery service to 95% of the UK.

Timed Deliveries

We can offer timed deliveries for AM or PM drops.

Economy

We offer an economy service which takes between 2-3 day.

Customer service

We pride ourselves on providing great service along with a high-quality product. We have a mission of aiming for “outstanding customer service” and making Gripsure a pleasure to deal with – no one likes hassle and rudeness!

From checking each decking board individually through production, to providing our unique 10-year warranty, we want you to feel happy with your Gripsure experience. 

And with over 70% of our business from return customers (measured between October 2016 – June 2017) we think we’re on the right track.

We still find it amazing that from our original base in Cornwall, we are able to send decking all over the UK in under 24 hours. And on the rare occasion something goes wrong, we will be happy to resolve it for you. The steps we will go through are outlined below so you know what to expect from us.

Late or Missed Delivery:

We use external hauliers (this helps us keep costs low and deliver across the UK) and whilst deliveries will leave us here in Cornwall on time, sometimes things occur that are out of our control, for instance traffic en route to the site or previous drops taking longer than anticipated. If this happens:

1)    Give us a call and we will contact our transport company to find out when the delivery will be with you.

2)    We will give you a call back with the information and if needed re-arrange the delivery for you.

3)    If the issue could have been avoided we will credit part or all of the delivery cost on your order.

Damaged Boards:

We subject every board to stringent quality control measures. However, occasionally accidents happen in transit and boards get damaged.

1)    Take photos of the damaged boards, ideally before they are offloaded.

2)    E-mail the photos to james@gripsure.co.uk.

3)    Give us a call and we will arrange replacements or a credit.

Other Issues:

If your delivery is not what you expected for any reason please give us a call and we will be happy to help.

1)    Note any issues on the delivery note.

2)    Give us a call and we will do whatever we can to remedy the problem.