FAQs

Have a question about installation, delivery or the safety of our non-slip decking boards? You’ll find the answer to those and many more questions in our useful FAQ.

Delivery

How will my decking be delivered?

We use a national carrier to deliver all our boards. This allows us to make the majority of our deliveries on a ‘next day’ basis and crucially keep costs down. Decking is bulky, so expect a large vehicle, but one without a tail lift. To protect the decking boards in transit they are banded to custom pallets. If you don’t have access to a forklift then it will have to offloaded by hand. Please let us know if you have any access/offloading restrictions or if you would rather your decking came without a pallet and we will find a way to help!

How will my decking be packaged?

To protect your boards during transport we send our orders out on custom built timber pallets. Unfortunately, our hauliers will not remove this after the boards have been offloaded. If you don’t have any way to dispose of the pallet we can send the pack on timber bearers, however, this will give the boards far less protection during transit.

Do you have any restrictions on your deliveries?

If you have any size or weight restrictions, either on site or on route, please let us know as we need to ensure we request an appropriate vehicle ranging from a 7.5 Tonne Rigid to a 40 Tonne Artic.

What delivery services do you offer?

Economy – these deliveries can be made up to three days after dispatch, however, the delivery company will contact you to arrange a date and time.

Next Day – these deliveries can be made any time between 08:00 – 18:00

Next Day AM – these deliveries are between 08:00 – 12:00

Timed – this can be done on either an Economy or Next Day basis and we can book a specific time between 10:00  and 16:00. Please note there may be a surcharge for this.

As standard, our deliveries are sent on a Next Day AM service.

Design

Do you supply other decking components such as posts, rails and balustrading?

We only specialise in non slip decking – other items can be bought through your local timber merchant.

Will I need planning permission for my decking?

Generally traditional standard decking doesn’t usually require planning permission if it’s no higher than 30cm from the ground and doesn’t cover more than 50% of your garden. However if you are unsure we suggest you contact your Local Authority for the most accurate and up-to-date information.

Why should I choose timber over composite decking?

Timber is a renewable product with a beautifully natural finish. In comparison to composite decking, timber swells to a much lesser extent, reducing any structural damage that might occur from swelling. Composite decking also becomes slippery very quickly in wet conditions.

What is the difference between hardwood and softwood?

The main advantage that hardwood holds over softwood is its longevity. While most softwood timber decking boards have up to a 15 year in service life expectancy, hardwoods such as Yellow Balau can be expected to last for up to 50 years, and in some cases longer. They are far more durable and hard wearing than softwood products, so consequently come at a larger cost.

I have a long and narrow area, which is the best way to lay the boards?

It is best to lay boards in the opposite direction of travel to maximise grip.

Is there a softer non-slip insert that is more suitable for children?

We do offer a rubber infill in our Gripsure Aquadeck™ profile, which is less abrasive and still has a good slip resistance, making it safe and more suitable for children.

Do you do the product in any other colours?

Our rubber and aggregate infills can be made to any colour from our colour chart, follow the links to take a look, rubber infill colours and aggregate infill colours. If you can’t find what you’re looking for get in touch and we will see what we can do for you. We are able to produce our products is a variety of soft and hardwoods which vary in colour but all fade to a light grey over time, you can always stain your decking to the colour of your choice.

You have a wide range - what product is right for me?

If you are unsure about which of our products to use for your project give us a call and we can have a chat about it. We are always happy to answers any questions you have, and we can help advise you with which product is best for you, call: 01726 844616

General

How safe is your decking?

Very! Our ProClassic board has been independently tested under British Standards for slip resistance and achieves the highest rating on the UK market – nearly 300% higher than the minimum safety requirement specified by the standard.

When can I expect my decking?

If it’s a stock item and its ordered before 11am, you can expect it next day! Non standard boards will take a little longer, but tell us your target date for delivery and we will be honest whether we can meet it or not.

Do you install decking?

No we don’t. We are suppliers only, but we have a very comprehensive Design & Installation Guide to assist you

How much decking will I need?

Difficult this one! Every deck is different, but a rough rule of thumb is to work out the size of the deck in square metres, add 10%-15% for cutting and trimming, and then give us a call and we can work out the rest.

What lengths do you do?

Our standard lengths are 3.6m and 4.8m, but we occasionally have other lengths in stock – all of which will represent the best value for money. We also offer a bespoke cutting service to supply lengths to your requirements, the cost of which will include an element of wastage and cutting time.

Can I walk on it barefoot?

Most definitely yes! The aggregate is highly textured to give a good slip rating, but the human foot is very tough and walking on the board gives no discomfort.

How do I order the decking?

We like to make this process as simple as possible, you can either request a quote via the website or give us a call then there are four steps:

Step 1 - we will email you a quote to confirm your requirements.

Step 2 - you send us a confirmation email/purchase order.

Step 3 – we will send you a pro-forma invoice.

Step 4 – you can call us to pay by credit/debit card or chose to pay by bacs.

What quality of timber can I expect?

We predominantly use Scandinavian Redwood, which is a high quality commercial grade, usually Redwood Vths grade. But timber is a natural product that will have natural knots, splits and shakes and is not uniform in size – see Quote Terms & Conditions

Do you have a minimum order size?

No – you can order as little as one board of any length.

Do you have any stockists or local showrooms?

Gripsure non slip decking is currently stocked in 100 Homebase branches you can find your nearest branch here. If you want to see our products up close, why not give us a call and order a free sample? Or stop by our unit in Bugle if you're in the area.

Can you apply your product retrospectively?

No we only produce non slip decking boards with anti slip infills, not retro-fit insert strips. 

Do you have samples of your decking products?

We do indeed, if you would like to receive a sample of our products just give us call on 01726 844616, or send us an email to info@gripsure.co.uk and we will happily sort you out with some samples.   

Installation

What spacing would you recommend between boards?

Normally a gap of between 4-6mm is adequate to allow for seasonal shrinkage/expansion.

What size joists would you recommend?

Every deck design is different – please see our Design & Installation Guide for further details.

Do I need particular fixings?

No you don’t, our product is essentially timber and fits exactly the same as conventional decking. However we do recommend Spax Wirox decking screws, as they are long lasting and excellent quality.

How do I cut Gripsure non slip decking?

Gripsure non slip decking is made with hardened aggregate, here are two tried and tested ways to cut:

Just a few boards to cut?

Using a hand held angle grinder cut through the aggregate only. Then cut through the rest of the board with a chop saw or hand saw.

Got lots of cutting to do?

Use a Stehle polycrystalline diamond disk blade (available from our online shop) to cut through the aggregate and timber without an angle grinder or having to keep changing blades!

A full cutting video can be found at https://www.gripsure.co.uk/cutting

Note: All cut ends, notches and drill holes need to be treated with an end grain preservative.

Maintenance

Can I pressure wash my non slip decking?

Yes, but its not essential as the non-slip finish just keeps on working. But if you would like to re-fresh the deck we recommend using a pressure washer of no more than 3 bar pressure working from a height of 150mm, with a fan nozzle, so as not to damage the timber surface.

Can I stain or treat my decking once it is down?

Yes, but the deck has already been preservative treated, so any application will be for aesthetics only. Just apply a proprietary decking stain, oil or paint as you would over a traditional timber board – the non-slip finish will not be compromised in any way. 

Why should I treat any cut ends, notches or drill holes with preservative treatment?

This is essential! In order to maintain the treatment ‘envelope’ intact, all cuts/holes made into the board must be treated with brush-applied preservative. We recommend using ENSELE end grain treatment.

Our service

What is the warranty on my decking?

All timber used for Gripsure softwood decking is pressure treated to give an expected minimum in service life of 15 years against rot and fungal attack. For our core range of products, the anti-slip finish has a 10-year non-slip performance warranty. For specific products please speak to a member of our team.

Do you have a returns policy?

We know that sometimes you can order too much or change your mind.  If that happens, we happily accept returns of goods.  Having checked that the items are still in the same condition as when they were sent to you, we will provide a full refund of the value of the goods that are being returned, less any delivery cost that is incurred in returning the goods.