We pride ourselves on providing great customer service along with a high-quality product.
We have a mission of aiming for outstanding customer service and making Gripsure a pleasure to deal with. No one likes hassle and rudeness. But don’t just take our word for it, read some of our previous clients feedback below as well as independent reviews written on Houzz here.
"We are very happy with the added safety the product brings for our visitorsand we have received excellent service from Gripsure."
– Eden Project
"Efficient & informative. Will use Gripsure for any further jobs requiring decking.”
– Bruce Harrison Builders Ltd
"Very helpful! Orders placed & received as promised, even over the Christmas period.”
– W&L Interiors Ltd
"We have an oak framed house and a mixture of stone and wooden outdoor spaces. The Gripsure product with grooves and texture to prevent slipping and to allow water to run off, is a revelation - and a lifesaver quite literally. When the wood becomes wet, you are sure you wont slip. We have used it across our balconies on terraces and this spring we built a 10m square decking with it. Very, very happy. Great service from the team who are very caring and helpful. We would not shop anywhere else.”
"I bought 10 m2 of Gripsure decking for a project in my garden. The decking was delivered on time and without problem. I was very pleased with the quality of the decking which was 28mm thick, strong and easily installed. The decking was more expensive than cheaper standard brands but has the anti slip inlay which prevents the decking becoming slippery in the wet, I have finished the project and am very pleased with the result."
- Paul Atkins
"A pleasure to do business with this firm. Prompt, polite and delivered to us when they said it would be. We have now put the deck in and it is certainly non slip! Looks good too."
- Kaye Wadey
I am happy to recommend Gripsure. As my order was for over £1000 worth of decking boards, I was a little nervous about using them as they are based in Cornwall and I live 50 miles north of London. I checked them out on the Companies' House website and there were no problems. They did not ask for payment until 2 days before delivery. The e-mail exchanges were clear. My calculations for the amount of decking needed was double checked by them. At the end of the project there were only 2 boards left over, which, according to the joiner who did the job, was unusually accurate. In his experience, almost invariably, either far too few or too many boards get ordered.
Find out about the terms of delivery before ordering. The agency/agencies used to do deliveries will only do kerbside deliveries & require 2 people to be on hand to help with unloading. In my case having one person on hand turned out to be enough.
- Daphne Soundy
"The service was excellent. We were very happy with the way the order was processed & the information given.”
– Heligan Garden
"We researched a number of decking companies but chose Gripsure because the company instantly understood our ethos and plans.”
– Titanic Spa
"Some of the best customer service I have ever come across. Gripsure were an absolute pleasure to deal with. Extremely helpful, thank you”
– Stacey Mills
"Specification called for non-slip and we could not, nor would not think of anyone better to use" "We found Gripsure's service trouble free, as it should be. Many Thanks".
– Balguard Engerneering Ltd
"Because traditional timber decking can be dangerously slippery, we never imagined we would be able to use timber to achieve such a spectacular result.”
– The Waterwheel Inn
"The product that Gripsure supply is as good or better than many on the market and I can say this through my use of decking through my career as a landscape architect. They are to be highly complimented on their customer service which was second to none when a delivery problem occurred. They kept me informed at all stages of them resolving the situation. 10 out of 10."
- Lesley Marsden
Very good professional advice and good product range. Decking is best I've used. Quick delivery. Easy to order and delivery came when stated.
- Ross Fullwood