Returns Policy

Damaged Boards

We subject every board to stringent quality control measures, however, occasionally accidents happen in transit and boards get damaged. If you find yourself in this situation please take the following steps:

STEP 1 Take photos of the damaged boards, ideally before they are offloaded

STEP 2 Email the photos to

STEP 3 Give us a call on 01726 844616 and we will arrange replacements or a credit

Other Issues

Because timber is a beautiful, natural building material, the decking may well have characteristics typical of the high-quality grade we use, such as knots, shakes and deflection, which are all entirely normal.

We check the quality of each board once before manufacture and then once again after to ensure these characteristics do not fall outside of our tolerances and that you are getting the high-quality product you might expect from the UK’s largest supplier.

If your delivery is not what you expected for any reason, please give us a call on 01726 844616 and we will be happy to do everything we can to help.